FAQ

Most Drop 001 products are available in S, M, L and XL. For the most accurate fit, refer to the product-specific Size Guide before placing your order.

Each NAYVEN piece is developed with its own intended silhouette, which may be oversized, boxy, relaxed or structured. We recommend comparing the garment measurements in the Size Guide with a similar item you already own.

Orders are typically delivered within approximately 2–7 business days, depending on your location. Delivery times may vary during launches, public holidays or high-volume periods.

Once your order has been dispatched, tracking information will be shared where available. Please make sure the email address and phone number entered at checkout are correct.

Eligible items may be exchanged for another size, subject to stock availability and the conditions outlined in our Exchange Policy.

NAYVEN primarily offers exchanges rather than change-of-mind returns. Please review our Exchange Policy for current eligibility and conditions.

If you need to change your order, contact us as soon as possible. We will try to assist before the order is processed or dispatched, but changes cannot be guaranteed once fulfillment has started.

Available payment methods are displayed during checkout. Payment options may include prepaid online payment and Cash on Delivery, depending on availability.

Care requirements may vary by product and fabric. Always follow the care instructions shown on the product page and garment care label.

Selected products may be restocked, but availability is not guaranteed. Join Stay Close or follow NAYVEN on social media for restock and drop updates.

For product questions, sizing assistance, order enquiries or general support, visit our Contact page. For existing orders, please include your order number.